Politique de remboursement

1. Digital Products / Skin Education (Final Sale & Non-Refundable)

The Skin Education Resources, including digital guides, action plans, cheat sheets, educational videos, and premium digital bundles, are digital products.

ALL DIGITAL PRODUCT SALES ARE FINAL AND NON-REFUNDABLE.

Due to the digital nature of these products, refunds are strictly not provided once the digital product has been purchased or access/download link has been provided.

2. Virtual Consultations / Clear Skin in 14 Days Program (Non-Refundable)

Payments for booked virtual consultations are non-refundable.

Once a consultation appointment has been booked and payment has been completed, the appointment time is reserved specifically for the client.

If the client cancels the appointment, the consultation fee will not be refunded.

If the client misses the appointment without completing the required process for rescheduling, the appointment will be considered missed and the fee will remain non-refundable.

Where rescheduling is permitted and an alternative appointment time is available, Cuncharo Cocoa Beauty & Aesthetics may offer a rescheduled appointment at its sole discretion.

Failure to submit required pre-consultation forms or photographs does not qualify for a refund.

3. Beauty Tools & Gadgets (Physical Returns & Replacements)

Beauty Tools & Gadgets may be eligible for return or replacement where the product is defective, damaged, or the wrong item was received.

Return Window: A return request must be submitted within 14 days of receiving the product. Products generally cannot be returned after the 14-day return period unless an exception is approved by Cuncharo Cocoa Beauty & Aesthetics.

Products must be returned in accordance with the return instructions provided by our team.

4. Damaged, Defective, or Wrong Item Received

Wrong Item Received: Contact us with your order number and photo evidence of the incorrect item. Once verified, instructions will be provided for returning the item and shipping the correct replacement.

Damaged or Defective Items: Contact customer support as soon as possible with:

1.Order number

2.Description of the issue

3.Photographs of the product

4.Video evidence where requested

5.Any other information reasonably required

Depending on the circumstances and product condition, the item may be eligible for repair, replacement, or refund.

5. Return Shipping Costs

Where a customer receives the wrong item or is required to return a product due to an approved defect claim, the return shipping arrangements and responsibility will be communicated by our team.

Where the return is required because the customer provided incorrect information or otherwise caused the return, the customer may be responsible for the applicable shipping costs.